Decision Support for Organizations
When the same decision friction surfaces across multiple teams, sites, or leadership levels, the problem is no longer one manager's to carry. It is a structural pattern. The decisions are recurring because the organization does not have shared language for how they get made, who holds them, or what happens when they resurface.
human.heart.work. offers two organizational engagements built for that level of work. One is designed for leadership teams that need to resolve a specific pattern of misalignment. The other is for organizations that want to understand how decisions are actually flowing across their leadership structure and where the breakdowns are concentrated.
Decision Alignment Lab
For regional and department-level leadership teams.
Decision inconsistency across sites is rarely visible until it becomes a problem. One location handles schedule overrides one way. Another defers to a different person. A third has an unwritten norm nobody outside the team knows about. When those inconsistencies surface in a patient complaint, a staff conflict, or a new hire who got contradictory guidance on day one, the cost becomes clear.
The Decision Alignment Lab is a 90-minute facilitated session for regional directors, department heads, and the facility managers or clinical leads who report to them. The session surfaces where decisions are being made differently across the team, names the ownership gaps driving that inconsistency, and produces shared language the group can carry back into their respective practices.
The Lab works best when a regional or department leader has already identified a specific pattern of misalignment and wants to address it with their team in a structured setting rather than through a series of individual conversations.
$1,500 for up to 4 participants/$2,500 for up to 8 participants. Available in-person for Chicago area organizations and virtually for regional and multi-site teams.
Organizational Decision Intelligence Engagement
For organizations ready to examine how decisions flow across their leadership system.
Most healthcare organizations do not have a clear picture of how decisions are actually being made across their leadership structure. They have org charts. They have policies. What they often do not have is an accurate map of where decisions stall, where ownership is genuinely unclear, and where the same friction is being absorbed by different people in different ways across different sites.
The Organizational Decision Intelligence Engagement is a six-month embedded advisory relationship that produces that map. It includes embedded advisory capacity across leadership touchpoints, ongoing observation of organizational decision patterns, ad hoc support for leaders navigating specific decisions within the scoped hours, and a final Decision Systems Report at the close of the engagement. The report synthesizes patterns and structural recommendations with individual attribution removed.
This is not a consulting project with a prescribed solution. The engagement produces organizational insight. What the leadership team does with that insight is theirs to decide.
Engagements start at $5,000 and are priced based on organizational size and leadership structure.
Both organization engagements are scoped through a direct conversation.
Whether you are bringing a regional leadership team together for a single session or looking for ongoing advisory support across your organization, the right starting point is a conversation about what your decision environment actually looks like.
Need practice level support first?
If the work your organization needs starts at the individual practice level before scaling up, the Team Decision Reset is the right entry point. A 30-minute facilitated session embedded in your existing staff meeting, focused on resolving one recurring decision your team keeps revisiting.
Team Decision Reset