1:1 Coaching | Community Events | Team Workshops
Strengthen your decision skills. Decide with confidence.
Decision making is a skill. human.heart.work. helps people and teams build it, so the big calls feel clearer and the everyday ones take less out of you.
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The Approach
Decision making is a skill. You can get better at it.
Most of us were never taught how to decide. We learned on the job, under pressure, often alone. So we second-guess, stall, or go with whatever is loudest in the room.
The pressure isn't easing. Work moves faster, AI puts more options in front of us, and more decisions land on fewer people. Speed is easy to find. Clear judgment is harder.
Confidence doesn't come from always being right. It comes from knowing how you decide, what you're weighing, and why. Like any skill, that gets stronger with structure and practice.
A simple way to think it through
Name. Say what the decision actually is.
Weigh. Get clear on what matters and what each option costs.
Uncover. Find the assumptions and pressures shaping your thinking.
Notice. Pay attention to your patterns and what you keep circling back to.
Move. Choose a next step you can stand behind.
Three ways to build the skill
Human
1:1 Coaching
Private coaching for one decision or a season of them. We work through what's in front of you and build how you decide, so you carry it into the next one.
Heart
Community Events
Free and low-cost events where people practice deciding together. Practical, lightly facilitated, and a good way to meet others.
Work
Team Workshops
Interactive workshops organizations where teams practice making decisions together, using shared language and structure they can use after the session.
What clients say
“Amy is an amazing coach with a warm, welcoming, and energetic presence. She helped me untangle some of thoughts around career and a big life transition, stay focused on goals, and just generally figure out actionable ways to meaningfully channel my energy and attention.”
ShanTil | Career Transition Decisions
“Working with Amy has been completely transformative for my daily life. As someone with ADHD, managing my schedule and staying on top of tasks used to feel like a constant, uphill battle. Amy helped me build practical, realistic scheduling systems tailored specifically to how my brain works in alignment with my values.”
Anne Michelle | Small Business & Parenting Decisions
“When I started coaching with Amy, I was in a place where my business mindset and strategy needed a lot of reassurance. I lacked confidence in the direction I was heading and felt uncertain about how to move forward in what felt aligned and sustainable. Her guidance helped me prioritize what truly mattered, and created clarity.”
Jesse | Founder & Small Business Owner Decisions
About Amy
I'm Amy Illarde, founder of human.heart.work.. Before coaching, I spent 17 years in healthcare marketing and growth, close to the high-stakes decisions leaders make every day. I saw how often good people got stuck. The problem wasn't a lack of information, it was a lack of time and structure to think clearly.
Now I help people and teams build decision making as a skill. I'm an ICF-credentialed coach (ACC), a Certified Professional Coach (CPC), and an Energy Leadership Index Master Practitioner (ELI-MP). I've supported 90+ clients since launching human.heart.work. in December 2025.
I don't have your answer. I help you find it, and get better at finding the next one.