Decision support for healthcare leaders & the teams they lead.
human.heart.work. helps outpatient teams resolve the decisions that keep coming back, so managers can lead with clarity instead of managing around recurring friction.
The Decision Check-In takes three minutes and points you toward the right starting point for your team or your own leadership.
What are the hidden costs of decision fatigue for your team?
“Poor decision-making in an outpatient clinic can cost a practice thousands of dollars each year through lost appointment revenue, overtime, and rework from avoidable schedule disruptions.”
The same conversations keep happening
Decisions are made, but not consistently followed
Ownership is unclear across clinical and administrative roles
Managers carry unresolved decisions forward just to get through the day
Training and onboarding chaos
Lower patient and provider satisfaction
Team Decision Reset
The Team Decision Reset is a facilitated 30 minute session built to be embed inside one of your existing team meetings and designed to resolve one recurring decision that is holding back your team and practice.
This focused reset allows teams to name the real decision underneath the friction, clarify who holds the call, and write clear, shared language you can post by the printer and start using immediately.
This decision guide is written for the practice manager who needs quick recommendations and tools for the most common practice decisions that weigh down teams.
Decision Support For Leaders and Organizations
Decision Guide — 5 Recurring Decisions in Outpatient Practice
Leadership Decision Partnership & Energy Leadership Index Assessment
Decision support for leaders who need a working relationship outside their organization. The work is structured, specific, and grounded in how you actually make decisions under pressure.
Organizational Decision Support & Intelligence
Focused organization based engagements designed to surface patterns, pressure points, and decision gaps among leadership teams across regions & service lines.
Your Decision Coach
Amy Illarde, CPC, ELI-MP — Founder of human.heart.work.
With over 15 years experience supporting outpatient care teams across orthopedics, fertility medicine, and primary care settings, Amy has worked at the intersections of marketing, practice operations, and patient and provider experience.
She has partnered with teams at every level, from frontline clinical and administrative staff to practice executives and boards, on decisions that shape access, growth, and care delivery.
Amy is a dual Certified Professional Coach, through iPEC and Northwestern University Executive Leadership Coach training.
Your trusted decision partner
“Taking the time to meet with Amy allowed me to develop my leadership skills and build my practice..”
— Jesse C.“human.heart.work. creates a safe space to slow down and intentionally investigate and design how I want to approach decisions in my job and life”
— Jamie K.“Amy’s deep expertise in healthcare allows her to really support providers in a meaningful and effective way”
— Nick S.